5 YEAR LIMITED WARRANTY
~Includes parts, flaps, and labor~
We are confident you will be very happy with your Hale® pet door for many years to come. If for any reason you are not satisfied with your product, please call to arrange a return within 30 days of purchase for a full refund of the purchase price. You must return the product in its original packaging and in new-like condition as we can only grant 50% credit for a damaged product.
The warranty period for our pet doors begins on the date of purchase and extends to the anniversary date of the fifth year. We agree to exchange or repair at our expense any unit found to be defective in workmanship and/or material, subject to inspection.
1st year – 100% of all parts and labor
2nd year – 50% of all parts and labor
3rd year – 40% of all parts and labor
4th year – 30% of all parts and labor
5th year – 20% of all parts and labor
This warranty does not include shipping to Desert Pet Door.
A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. If there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on glass after the first year. (Single pane OptiView Window model glass not covered for glass breakage as we recommend acrylic infill instead.)
B-Parts Damaged by Misuse or Neglect: Desert Pet Door will pay 20% of the cost of the current list price of parts and labor for the first year. No reimbursement shall be greater than the price of the replacement part.
C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.
Desert Pet Door, LLC will credit 50% towards the cost of a replacement Hale® pet door that was damaged due to miscutting, mismeasuring or any other damage due to no fault of Desert Pet Door, LLC. Desert Pet Door, LLC will not accept any responsibility beyond 50% if damage is due to no fault of Desert Pet Door, LLC.
DESERT PET DOOR, LLC RESERVES THE RIGHT TO INSPECT ANY AND ALL PRODUCTS BEFORE HONORING ANY CLAIM.